E-Shomvob

Return and Cancellation Policy - E-Shomvob (ই-সম্ভব)

At E-Shomvob, we value your satisfaction and aim to provide a hassle-free shopping experience. Below are the details of our return and cancellation policies to ensure transparency and convenience.1. Return Policy

Eligibility for Return

• You may request a return if:
  

  The product you received is damaged or defective.  The product is incorrect or does not match the description.  The product is incomplete, missing items from the order.

• 
  Non-eligible items: Items that have been used, damaged due to misuse, or are not in their original condition and packaging cannot be returned.

Return Process

1. Notify us within 7 days of receiving the product.
   

  Email: eshomvob@gmail.com  Phone/WhatsApp: 01576699577

1. 
   Provide the following details:
   

  Order number  Reason for return  Photos or videos of the product showing the issue.

1. 
   Once your return is approved, we will provide instructions for returning the product.

Conditions for Return

• The product must be in its original condition, with tags, packaging, and all accessories included.

• Return shipping costs are the responsibility of the customer unless the return is due to our error.

Refund Policy

• Refunds will be processed within 7–10 business days after the returned product is received and inspected.

• Refunds will be made via the original payment method or as store credit.

• Shipping fees are non-refundable unless the return is due to a defective or incorrect product.

2. Cancellation Policy

Order Cancellation by Customer

• You can cancel your order before it is shipped.

• To cancel, contact us immediately through email or phone with your order details.

• Once the order is shipped, cancellation will not be possible. In such cases, you can initiate a return after receiving the product.

Order Cancellation by E-Shomvob

• We reserve the right to cancel orders due to:Product unavailability.

• Issues with payment authorization.

• Incorrect or incomplete shipping information.

• Violation of our terms and conditions.

If we cancel an order, you will be notified immediately, and a full refund will be processed.3. Exchange Policy

• We do not offer direct exchanges. You can return the item and place a new order for the desired product.

4. Important Notes

• Custom orders or specially discounted items may not be eligible for returns or cancellations.

• We recommend checking the product details and size chart carefully before placing an order.

Contact Us

• For any return, refund, or cancellation-related queries, please feel free to reach out:Email: eshomvob@gmail.com

• Phone/WhatsApp: 01576699577

Thank you for shopping with E-Shomvob (ই-সম্ভব). Your satisfaction is our priority!